Checkout / Payment Process

This page explains how orders are confirmed and how you complete payment for purchases made via Festivelly.

Effective Merchant:

Festivelly (festivelly.com) is a brand operated by Super Trading Company (GSTIN: 06ANVPK9325N1Z4). All orders, invoicing, payments, dispatch, and customer support are handled by Super Trading Company.

How checkout works

Festivelly does not use an automated online cart/checkout system. Orders are confirmed manually to ensure product availability and careful packing of festive décor items.

Step-by-step process

• Browse the catalogue: Explore products on our website and catalogue pages.
• Share your order on WhatsApp: Send the products you want along with quantity/preferences.
• Order confirmation: We confirm availability, pricing, and delivery details.
• Invoice & payment link: You receive a GST invoice and a secure payment link issued by Super Trading Company.
• Payment completion: You complete payment using the payment link.
• Dispatch: After payment confirmation, your order is packed and dispatched.

Local delivery via third-party courier

For local deliveries, we may arrange delivery through third-party courier services such as Porter or Uber Courier, depending on availability and delivery location.

• Courier charges are calculated based on distance, size, and time.
• Delivery charges are payable by the customer directly to the courier partner.
• Festivelly / Super Trading Company is not responsible for pricing set by third-party courier services.

Payment notes

• Payments are accepted only via the official payment link/shared payment method provided at the time of order confirmation.
• Your order is considered confirmed only after payment is received (unless explicitly agreed otherwise).
• If a payment fails or is incomplete, please contact us on WhatsApp so we can assist.

Need help?

For any questions about ordering or payments, please reach out using the details on our Contact page or message us on WhatsApp.